Privacy Policy

Last updated: January 2026

Madhav Couriers and Logistics (“MCL”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal details such as name, phone number, email address
• Shipment information including pickup and delivery addresses
• Tracking and order reference numbers
• Payment-related information (processed securely via third-party providers)
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

The information collected is used to:

• Provide and manage courier and logistics services
• Process shipments, orders, and customer support requests
• Improve website functionality and user experience
• Communicate service updates, notifications, and support responses
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information. Information may be shared only with:

• Courier partners and service providers for delivery fulfillment
• Payment gateways for secure transaction processing
• Government or regulatory authorities when required by law

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance browsing experience, analyze traffic, and improve services. You may choose to disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

7. Data Retention

We retain personal information only for as long as necessary to fulfill service obligations, legal requirements, or business purposes.

8. Your Rights

You may request access, correction, or deletion of your personal information by contacting us through the website.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of our website indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our Contact page.