Last updated: January 2026
Welcome to the Help & Support section of Madhav Couriers and Logistics. This page provides essential guidance, support channels, and common assistance information related to our courier and logistics services.
If you are facing issues related to shipment booking, tracking updates, delivery delays, or status discrepancies, please ensure that your AWB or reference number is correct and active.
Tracking information may take some time to update depending on courier partner scans and operational flow.
For issues related to login, account access, KYC verification, wallet balance, COD remittance, or dashboard features, please contact our support team using the channels listed below.
For billing discrepancies, invoice clarification, or payment-related concerns, please raise your query within 7 days of invoice generation. Delayed queries may not be eligible for resolution.
Madhav Couriers and Logistics does not allow shipment of prohibited, illegal, or hazardous items. Any violation of shipment policies may result in suspension of services.
Our support team operates during the following hours:
For any assistance not covered above, you may reach us through the following official channels:
If your issue is not resolved within a reasonable timeframe, you may request escalation by clearly mentioning your previous communication details while contacting support.
Madhav Couriers and Logistics reserves the right to update this Help & Support information at any time to reflect service or policy changes.
Thank you for choosing Madhav Couriers and Logistics.
Delivering trust with every parcel.