:root{--primary-white:#ffffff;--off-white:#fafbfc;--soft-white:#f8f9fa;--subtle-gray:#f1f3f5;--light-gray:#e9ecef;--border-gray:#dee2e6;--medium-gray:#adb5bd;--text-gray:#495057;--dark-text:#212529;--darker-text:#0c0e10;--accent-blue:#0b76ff;--accent-blue-light:#3aa0ff;--accent-blue-dark:#0a5ecc;--accent-green:#00d26a;--accent-orange:#ff9500;--accent-red:#ff3b30;--accent-purple:#8b5cf6;--gradient-blue:linear-gradient(135deg, #0b76ff 0%, #3aa0ff 100%);--gradient-green:linear-gradient(135deg, #00d26a 0%, #00ff87 100%);--gradient-orange:linear-gradient(135deg, #ff9500 0%, #ffaa33 100%);--gradient-subtle:linear-gradient(135deg, #fafbfc 0%, #f8f9fa 100%);--shadow-xs:0 1px 2px rgba(0, 0, 0, 0.04);--shadow-sm:0 2px 4px rgba(0, 0, 0, 0.06);--shadow-md:0 3px 8px rgba(0, 0, 0, 0.08);--shadow-lg:0 6px 16px rgba(0, 0, 0, 0.10);--shadow-xl:0 12px 32px rgba(0, 0, 0, 0.12);--shadow-accent:0 4px 12px rgba(11, 118, 255, 0.16);--font-primary:-apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', sans-serif;--font-mono:'Menlo', 'Monaco', 'Courier New', monospace;--space-xs:4px;--space-sm:6px;--space-md:10px;--space-lg:14px;--space-xl:18px;--space-2xl:24px;--radius-sm:4px;--radius-md:6px;--radius-lg:8px;--radius-xl:10px;--radius-full:9999px;--timing-fast:0.15s cubic-bezier(0.4, 0, 0.2, 1);--timing-normal:0.2s cubic-bezier(0.4, 0, 0.2, 1);--timing-smooth:0.3s cubic-bezier(0.4, 0, 0.2, 1);--header-height:68px;--sidebar-width:280px;--sidebar-collapsed:60px;--card-padding:14px;--card-gap:12px;--z-card:10;--z-dropdown:100;--z-sticky:500;--z-modal:1000}.support-main{margin-left:var(--sidebar-width);margin-top:calc(var(--header-height) + 3px);padding:var(--space-xl) var(--space-lg);min-height:calc(100vh - var(--header-height));background:var(--off-white);transition:margin-left var(--timing-smooth);max-width:calc(100vw - var(--sidebar-width));overflow-x:hidden}.main-nav.collapsed~.support-main{margin-left:var(--sidebar-collapsed);max-width:calc(100vw - var(--sidebar-collapsed))}.support-header{display:flex;flex-direction:column;gap:var(--space-lg);padding:var(--space-xl);margin-bottom:var(--space-xl);background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);position:relative;overflow:hidden;transition:all var(--timing-normal)}.support-header::before{content:'';position:absolute;top:0;left:0;right:0;height:2px;background:var(--gradient-blue)}.support-header:hover{box-shadow:var(--shadow-md);border-color:var(--accent-blue-light)}.support-header h2{font-size:1.25rem;font-weight:700;color:var(--darker-text);letter-spacing:-.01em;line-height:1.3;margin:0}.support-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:var(--card-gap)}.stat-card{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);padding:var(--space-lg);box-shadow:var(--shadow-xs);transition:all var(--timing-normal);position:relative;overflow:hidden;min-height:90px;display:flex;flex-direction:column;justify-content:space-between}.stat-card::before{content:'';position:absolute;top:0;left:0;width:3px;height:100%;background:var(--gradient-blue)}.stat-card:nth-child(2)::before{background:var(--gradient-green)}.stat-card:nth-child(3)::before{background:var(--gradient-orange)}.stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--accent-blue-light)}.stat-card h3{font-size:.6875rem;font-weight:700;color:var(--text-gray);text-transform:uppercase;letter-spacing:.06em;margin:0 0 var(--space-sm) 0}.stat-card span{font-size:1.75rem;font-weight:800;color:var(--darker-text);line-height:1;background:var(--gradient-blue);-webkit-background-clip:text;-webkit-text-fill-color:#fff0;background-clip:text}.stat-card:nth-child(2) span{background:var(--gradient-green);-webkit-background-clip:text;-webkit-text-fill-color:#fff0}.stat-card:nth-child(3) span{background:var(--gradient-orange);-webkit-background-clip:text;-webkit-text-fill-color:#fff0}.support-actions{display:grid;grid-template-columns:1fr 1fr;gap:var(--card-gap);margin-bottom:var(--space-xl)}.quick-actions{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);padding:var(--space-lg);box-shadow:var(--shadow-xs);transition:all var(--timing-normal)}.quick-actions:hover{box-shadow:var(--shadow-sm);border-color:var(--accent-blue-light)}.quick-actions button{width:100%;display:inline-flex;align-items:center;justify-content:center;gap:var(--space-sm);padding:var(--space-sm) var(--space-lg);margin-bottom:var(--space-sm);border-radius:var(--radius-md);border:none;font-family:var(--font-primary);font-weight:700;font-size:.8125rem;cursor:pointer;transition:all var(--timing-normal);user-select:none;min-height:36px;letter-spacing:.01em}.quick-actions button:last-child{margin-bottom:0}#create-ticket-btn{background:var(--gradient-blue);color:var(--primary-white);box-shadow:var(--shadow-accent)}#create-ticket-btn:hover{transform:translateY(-2px);box-shadow:0 6px 16px rgb(11 118 255 / .24)}.secondary-btn{background:var(--primary-white);color:var(--text-gray);border:1px solid var(--border-gray);box-shadow:var(--shadow-xs)}.secondary-btn:hover{background:var(--soft-white);border-color:var(--accent-blue);color:var(--accent-blue);transform:translateY(-1px);box-shadow:var(--shadow-sm)}.contact-info{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);padding:var(--space-lg);box-shadow:var(--shadow-xs);transition:all var(--timing-normal)}.contact-info:hover{box-shadow:var(--shadow-sm);border-color:var(--accent-blue-light)}.contact-info h3{font-size:.875rem;font-weight:800;color:var(--darker-text);margin:0 0 var(--space-md) 0;text-transform:uppercase;letter-spacing:.04em}.contact-items{display:flex;flex-direction:column;gap:var(--space-sm)}.contact-item{font-size:.75rem;color:var(--dark-text);font-weight:600;padding:var(--space-sm);background:var(--soft-white);border-radius:var(--radius-sm);border:1px solid var(--light-gray)}.contact-item strong{color:var(--text-gray);font-weight:700;display:inline-block;min-width:100px}.support-content{display:grid;grid-template-columns:200px 1fr;gap:var(--card-gap);margin-bottom:var(--space-xl)}.support-sidebar{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);padding:var(--space-md);box-shadow:var(--shadow-xs);height:fit-content;position:sticky;top:calc(var(--header-height) + var(--space-xl))}.support-nav ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-xs)}.support-nav ul li{margin:0}.support-tab{display:block;width:100%;padding:var(--space-sm) var(--space-md);font-size:.75rem;font-weight:700;color:var(--text-gray);text-decoration:none;border-radius:var(--radius-md);transition:all var(--timing-normal);text-align:left;background:#fff0;border:1px solid #fff0}.support-tab:hover{background:var(--soft-white);color:var(--accent-blue);border-color:var(--accent-blue-light);transform:translateX(2px)}.support-tab.active{background:var(--gradient-blue);color:var(--primary-white);border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .15) inset;position:relative;z-index:1;transform:none}.support-sidebar{overflow:hidden}.support-main-content{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);padding:var(--space-xl);box-shadow:var(--shadow-xs);min-height:500px}.tab-content{display:none}.tab-content.active{display:block}.tab-content h3{font-size:1rem;font-weight:800;color:var(--darker-text);margin:0 0 var(--space-lg) 0;padding-bottom:var(--space-md);border-bottom:2px solid var(--light-gray)}.tickets-filters{display:flex;gap:var(--space-sm);margin-bottom:var(--space-lg);align-items:center;flex-wrap:wrap}.tickets-filters select{padding:var(--space-sm) var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.75rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary);min-height:32px;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23495057' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right .75rem center;background-size:12px;padding-right:2.5rem}.tickets-filters select:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}#apply-ticket-filters{padding:var(--space-sm) var(--space-xl);background:var(--gradient-blue);color:var(--primary-white);border:none;border-radius:var(--radius-md);font-weight:700;font-size:.75rem;cursor:pointer;transition:all var(--timing-normal);min-height:32px;box-shadow:var(--shadow-accent)}#apply-ticket-filters:hover{transform:translateY(-1px);box-shadow:0 6px 16px rgb(11 118 255 / .24)}.tickets-list{overflow-x:auto}.tickets-table{width:100%;border-collapse:collapse;background:var(--primary-white);font-size:.75rem}.tickets-table thead{background:var(--subtle-gray);position:sticky;top:0;z-index:var(--z-sticky)}.tickets-table thead th{padding:var(--space-sm);text-align:left;font-weight:800;color:var(--darker-text);font-size:.625rem;text-transform:uppercase;letter-spacing:.06em;border-bottom:2px solid var(--border-gray);white-space:nowrap;background:var(--subtle-gray)}.tickets-table tbody tr{border-bottom:1px solid var(--light-gray);transition:all var(--timing-fast)}.tickets-table tbody tr:hover{background:var(--soft-white);box-shadow:inset 0 0 0 1px var(--accent-blue-light)}.tickets-table tbody tr:last-child{border-bottom:none}.tickets-table tbody td{padding:var(--space-sm);color:var(--dark-text);font-size:.75rem;font-weight:600;vertical-align:middle;line-height:1.4}.tickets-table .view-ticket{padding:3px 10px;border-radius:var(--radius-sm);border:none;font-size:.625rem;font-weight:700;cursor:pointer;transition:all var(--timing-fast);text-transform:uppercase;letter-spacing:.02em;background:var(--gradient-blue);color:var(--primary-white);box-shadow:var(--shadow-xs)}.tickets-table .view-ticket:hover{transform:translateY(-1px);box-shadow:var(--shadow-sm)}.faq-search{margin-bottom:var(--space-lg)}.faq-search input{width:100%;padding:var(--space-sm) var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.8125rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary)}.faq-search input:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}.faq-categories{display:flex;gap:var(--space-sm);margin-bottom:var(--space-lg);flex-wrap:wrap}.faq-category{padding:var(--space-xs) var(--space-lg);border:1px solid var(--border-gray);border-radius:var(--radius-full);background:var(--primary-white);color:var(--text-gray);font-weight:700;font-size:.6875rem;cursor:pointer;transition:all var(--timing-normal);text-transform:uppercase;letter-spacing:.04em}.faq-category:hover{background:var(--soft-white);border-color:var(--accent-blue);color:var(--accent-blue)}.faq-category.active{background:var(--gradient-blue);color:var(--primary-white);border-color:var(--accent-blue);box-shadow:var(--shadow-accent)}.faq-list{display:flex;flex-direction:column;gap:var(--space-sm)}.faq-item{background:var(--soft-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);overflow:hidden;transition:all var(--timing-normal)}.faq-item:hover{border-color:var(--accent-blue-light);box-shadow:var(--shadow-sm)}.faq-item summary{padding:var(--space-md);font-size:.8125rem;font-weight:700;color:var(--darker-text);cursor:pointer;transition:all var(--timing-normal);list-style:none;display:flex;align-items:center;justify-content:space-between}.faq-item summary::after{content:'+';font-size:1.25rem;font-weight:700;color:var(--accent-blue);transition:transform var(--timing-normal)}.faq-item[open] summary::after{transform:rotate(45deg)}.faq-item summary:hover{background:var(--primary-white);color:var(--accent-blue)}.faq-item .answer{padding:var(--space-md);padding-top:0;font-size:.75rem;color:var(--dark-text);line-height:1.6;font-weight:600}.knowledge-search{margin-bottom:var(--space-lg)}.knowledge-search input{width:100%;padding:var(--space-sm) var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.8125rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary)}.knowledge-search input:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}.knowledge-categories{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--card-gap)}.knowledge-category{background:var(--soft-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);padding:var(--space-lg);transition:all var(--timing-normal)}.knowledge-category:hover{border-color:var(--accent-blue-light);box-shadow:var(--shadow-sm);transform:translateY(-2px)}.knowledge-category h4{font-size:.875rem;font-weight:800;color:var(--darker-text);margin:0 0 var(--space-md) 0;text-transform:uppercase;letter-spacing:.04em}.knowledge-category ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-xs)}.knowledge-category li a{display:block;padding:var(--space-xs) 0;font-size:.75rem;font-weight:600;color:var(--text-gray);text-decoration:none;transition:all var(--timing-normal)}.knowledge-category li a:hover{color:var(--accent-blue);padding-left:var(--space-sm)}#track-complaint-form{display:flex;flex-direction:column;gap:var(--space-lg);max-width:500px}.form-group{display:flex;flex-direction:column;gap:var(--space-xs)}.form-group label{font-weight:700;color:var(--darker-text);font-size:.75rem;letter-spacing:.02em}.form-group input{padding:var(--space-sm) var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.8125rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary)}.form-group input:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}#track-complaint-form button[type="submit"]{padding:var(--space-sm) var(--space-xl);background:var(--gradient-blue);color:var(--primary-white);border:none;border-radius:var(--radius-md);font-weight:700;font-size:.8125rem;cursor:pointer;transition:all var(--timing-normal);box-shadow:var(--shadow-accent);align-self:flex-start}#track-complaint-form button[type="submit"]:hover{transform:translateY(-2px);box-shadow:0 6px 16px rgb(11 118 255 / .24)}.complaint-tracking-result{margin-top:var(--space-xl)}.tracking-card{background:var(--soft-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);padding:var(--space-lg);display:flex;flex-direction:column;gap:var(--space-sm)}.tracking-card>div{font-size:.75rem;font-weight:600;color:var(--dark-text)}.tracking-card strong{color:var(--text-gray);font-weight:700;display:inline-block;min-width:120px}.create-ticket-modal,.ticket-details-modal{display:none;position:fixed;top:0;left:0;width:100%;height:100%;background:rgb(15 23 42 / .6);backdrop-filter:blur(6px);z-index:var(--z-modal);opacity:0;transition:opacity var(--timing-smooth);align-items:center;justify-content:center;padding:var(--space-lg)}.create-ticket-modal.active,.ticket-details-modal.active{display:flex;opacity:1}.modal-content{background:var(--primary-white);border:1px solid var(--border-gray);border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);padding:var(--space-xl);max-width:700px;width:90%;max-height:85vh;overflow-y:auto;position:relative;transform:scale(.95);opacity:0;transition:all var(--timing-smooth)}.create-ticket-modal.active .modal-content,.ticket-details-modal.active .modal-content{transform:scale(1);opacity:1}.modal-content h3{font-size:1.125rem;font-weight:800;color:var(--darker-text);margin:0 0 var(--space-lg) 0;padding-bottom:var(--space-md);border-bottom:2px solid var(--light-gray)}.close-modal{position:absolute;top:var(--space-lg);right:var(--space-lg);width:28px;height:28px;border:none;background:var(--soft-white);border-radius:var(--radius-full);cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:1.25rem;color:var(--text-gray);transition:all var(--timing-normal);line-height:1;font-weight:700}.close-modal:hover{background:var(--accent-red);color:var(--primary-white);transform:scale(1.1)}#create-ticket-form{display:flex;flex-direction:column;gap:var(--space-lg)}#create-ticket-form .form-group{display:flex;flex-direction:column;gap:var(--space-xs)}#create-ticket-form label{font-weight:700;color:var(--darker-text);font-size:.75rem;letter-spacing:.02em}#create-ticket-form input[type="text"],#create-ticket-form select,#create-ticket-form textarea{padding:var(--space-sm) var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.8125rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary)}#create-ticket-form select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23495057' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right .75rem center;background-size:12px;padding-right:2.5rem}#create-ticket-form textarea{min-height:100px;resize:vertical;line-height:1.5}#create-ticket-form input:focus,#create-ticket-form select:focus,#create-ticket-form textarea:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}#create-ticket-form input[type="file"]{padding:var(--space-sm);border:1px dashed var(--border-gray);border-radius:var(--radius-md);font-size:.75rem;cursor:pointer}.form-actions{display:flex;justify-content:flex-end;gap:var(--space-sm);padding-top:var(--space-lg);border-top:1px solid var(--light-gray);margin-top:var(--space-md)}.form-actions button[type="submit"]{background:var(--gradient-blue);color:var(--primary-white);padding:var(--space-sm) var(--space-xl);border:none;border-radius:var(--radius-md);font-weight:700;font-size:.8125rem;cursor:pointer;transition:all var(--timing-normal);box-shadow:var(--shadow-accent);min-width:120px}.form-actions button[type="submit"]:hover{transform:translateY(-2px);box-shadow:0 6px 16px rgb(11 118 255 / .24)}.form-actions .cancel-btn{background:var(--primary-white);color:var(--text-gray);padding:var(--space-sm) var(--space-xl);border:1px solid var(--border-gray);border-radius:var(--radius-md);font-weight:700;font-size:.8125rem;cursor:pointer;transition:all var(--timing-normal);min-width:100px}.form-actions .cancel-btn:hover{background:var(--soft-white);border-color:var(--accent-blue);color:var(--accent-blue)}#ticket-details-content{display:flex;flex-direction:column;gap:var(--space-lg)}.ticket-head{background:var(--soft-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);padding:var(--space-lg);display:grid;grid-template-columns:repeat(2,1fr);gap:var(--space-md)}.ticket-head>div{font-size:.75rem;font-weight:600;color:var(--dark-text)}.ticket-head strong{color:var(--text-gray);font-weight:700;display:inline-block;min-width:100px}.conversation{display:flex;flex-direction:column;gap:var(--space-md);padding:var(--space-lg);background:var(--soft-white);border:1px solid var(--border-gray);border-radius:var(--radius-md);max-height:400px;overflow-y:auto}.message{padding:var(--space-md);border-radius:var(--radius-md);background:var(--primary-white);border:1px solid var(--border-gray)}.message.admin{background:rgb(11 118 255 / .05);border-color:var(--accent-blue-light);margin-left:var(--space-xl)}.message.user{background:var(--primary-white);margin-right:var(--space-xl)}.message .meta{display:flex;justify-content:space-between;margin-bottom:var(--space-sm);font-size:.625rem;font-weight:700;color:var(--text-gray)}.message .text{font-size:.75rem;color:var(--dark-text);line-height:1.6;font-weight:600}.ticket-reply-section{border-top:2px solid var(--light-gray);padding-top:var(--space-lg);margin-top:var(--space-lg)}.ticket-reply-section h4{font-size:.875rem;font-weight:800;color:var(--darker-text);margin:0 0 var(--space-md) 0;text-transform:uppercase;letter-spacing:.04em}#ticket-reply-form textarea{width:100%;padding:var(--space-md);border:1px solid var(--border-gray);border-radius:var(--radius-md);background:var(--primary-white);font-size:.8125rem;font-weight:600;color:var(--dark-text);transition:all var(--timing-normal);font-family:var(--font-primary);min-height:100px;resize:vertical;line-height:1.5}#ticket-reply-form textarea:focus{outline:none;border-color:var(--accent-blue);box-shadow:0 0 0 2px rgb(11 118 255 / .1)}.reply-actions{display:flex;justify-content:space-between;align-items:center;margin-top:var(--space-md)}.reply-actions input[type="file"]{padding:var(--space-sm);border:1px dashed var(--border-gray);border-radius:var(--radius-md);font-size:.75rem;cursor:pointer}.reply-actions button[type="submit"]{background:var(--gradient-blue);color:var(--primary-white);padding:var(--space-sm) var(--space-xl);border:none;border-radius:var(--radius-md);font-weight:700;font-size:.8125rem;cursor:pointer;transition:all var(--timing-normal);box-shadow:var(--shadow-accent);min-width:100px}.reply-actions 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.toast.warn{background:#f59e0b}#toast-container .toast.info{background:#3b82f6}#faq,#faq p,#faq span,#faq div{color:#212529!important}#knowledge-base,#knowledge-base p,#knowledge-base span,#knowledge-base div,#knowledge-base li{color:#212529!important}#knowledge-base h4,#faq summary{color:#0c0e10!important}